Trainee Pensions Administrator (Jersey)

Administration Responsibilities:

• Day-to-day administrative support within FPTL across all pension products;
• Assist with the set-up of new personal and corporate scheme structures and ongoing associated servicing;
• Assist with the coordination of daily documentation for trustee signing;
• Assist with the processing of both personal and corporate scheme contributions, transfers, payment requests and fees;
• Assist with the monitoring of scheme bank accounts and payments processing;
• Assist with the submission of reports to HMRC and Jersey Income Tax at trigger events; and
• File administration (both paper and electronic).

Relationship Management Responsibilities:

• Assist the administration team to develop long term, profitable business relationships with Independent Financial Advisers (‘IFAs’) and Members, maintaining regular contact and ensuring Member confidentiality is respected;
• Ensure mutual understanding of IFAs, Members' and Fairway Groups expectations and commitments at outset and throughout the relationship;
• Develop a rapport with the IFAs, asset managers, platform providers and other third party service providers in relation to the proper conduct of business;
• Anticipate technical problems when dealing with Member issues, think laterally and creatively to find solutions and, where necessary, seek expert advice; and
• Where appropriate, identify and communicate improvements that enhance service to Members and/or profitability to Fairway Group.
• Risk Management Responsibilities:
• Understand and apply local legislation relating to drug trafficking, money laundering, terrorist financing and any other legislation that impacts on the conduct of fiduciary business within the jurisdiction;
• Gain an understanding of the Jersey Pension law for both personal and corporate schemes;
• Report complaints, operational risks and suspicions etc. in accordance with local procedures;
• Ensure that risk issues are reported to the Directors and Compliance as appropriate;
• Understand, apply and adhere to Fairway Groups risk management policies and procedures and, where appropriate, be proactive in identifying and proposing improvements;
• Assess and manage risk situations to avert potential risk issues for both Members and Fairway Group and to ensure that the assets of both are protected; and
• Ensure that Member complaints are dealt with in a timely manner and at the right level.

Corporate Governance Responsibilities:

• Actively champion Fairway Groups values by promoting a culture of professionalism, teamwork and leadership;
• Have an understanding of Fairway Groups vision and the direction in which the Group is heading;
• Understand how the role of each individual contributes to its vision; and
• Understand and acknowledge the need for change, when required.

Financial Management Responsibilities:

• Assist the administrators in achieving the Group's financial benchmarks; and
• Assist with reviewing work in progress, deficits, aged debtors and bad debt write offs on client portfolio.

Personal Management Responsibilities:

• Contribute effectively in meetings;
• Develop good time management skills; and
• Contribute positively to the team to assist in building morale and team spirit within Fairway Group.

Personal Development Responsibilities:

• Attend seminars and workshops, read industry publications and advisory briefs and follow developments in pensions and wealth management to enhance professional and technical knowledge;
• Shape one’s own development by identifying areas to improve own knowledge and skills and actively seek assistance;
• Develop techniques for coping with time/deadline pressures; and
• Complete a minimum of 15 hours CPD annually.

Competencies:

Key areas are as follows (note that the Trainee Pensions Administrator is expected to demonstrate these skills or, in the minority, show potential to acquire them):

• Basic knowledge of offshore fiduciary services;
• Basic understanding of Jersey pension law for both personal and corporate schemes;
• Basic understanding of financial markets and finance in general;
• Knowledge of compliance issues and the regulatory framework within which Fairway Group operates;
• Good interpersonal skills for dealing with intermediaries and Members;
• Good communication skills both written and verbal;
• Good time management and organisational skills;
• Sound judgement;
• Proactive attitude; and
• Proficiency with email and Microsoft Office applications, good IT and systems skills.