Central Team Officer (Funchal, Madeira)

The Central Team Officer covers a range of functions and specific tasks, and the principal responsibilities are as follows:

Assistance with group IT & online banking;

• LMS or similar (group training platform) custodian and administration;
• Policy Hub maintenance and upload of approved policies and procedures;
• Provision of weekly MI to the various teams, such as:

• Periodic reviews due /overdue
• Periodic review action points
• New business action points
• 90 day review action points
• Accounts status (internal and external)
• PEP Reviews due
• Risk Assessments

• Daily KYC 360 (or similar) hit alerts reporting to all teams;
• Daily transaction monitoring reporting to all teams;
• Extract and provide client monthly bank statements to relevant teams;
• Assistance with internal projects and remediation;
• Assistance with implementation of new systems as SME and provision of training, as appropriate;
• Marketing assistance, as required;
• Assistance with development and maintenance of group SharePoint site and contents;
• Responsible for Madeira office IT hardware and software matters in conjunction with Jersey IT team
• Drafting relevant procedures, making sure they are kept up to date and referred to the appropriate Committee for approval;
• Compliance with internal processes, guidelines and best practices according to regulatory requirements and group and Company Policy;
• Working within clearly defined processes with instruction, guidance and direction when required;
• Producing accurate work within industry standard and within agreed timeframes; and
• Any other duties that may be deemed appropriate for this role.

General Responsibilities

• Maintain good relations with other staff members;
• Ensure all work is conducted in accordance with internal policies and procedures;
• Maintain the highest standards of confidentiality and security in terms of client affairs and records;
• Complete daily timesheets;
• Monitor own performance against personal and developmental targets;
• Maintain a record of Continuing Professional Development activity undertaken during each year;
• Undertake anti-money laundering training as required by Group Policy; and
• Have an overall awareness of regulatory and compliance related legislation and guidance in general.

IT Skills

The role will involve intermediate to advanced experience of:

• Microsoft Office – mainly Teams, Word, Excel and Outlook;
• Adobe Acrobat DC;
• NavOne;
• General client database software;
• Google and/or other Internet search engines;
• KYC360 or similar/investigative internet-based research skills; and
• Any other IT system deemed to be necessary for the role.

Competencies

• Excellent attention to detail and a well organised approach to work;
• Strong time management and organisational skills;
• Verbal and written communication skills;
• Capability to work with numerical information, plus analytical and problem-solving skills;
• Diplomatic approach and the confidence to provide support to high-profile Group staff and Board members;
• Team-working skills;
• Integrity and discretion when handling confidential information;
• Commercial frame of mind;
• Excellent interpersonal skills and ability to communicate and work effectively with clients and colleagues at all levels; and
• Ability to prioritise work and to work well under pressure and meet deadlines.

Qualifications and Minimum Relevant Experience

• Minimum of 2 years’ experience in financial services;
• Preferably experience with data management and/or operations; and
• General competency in Microsoft Office e.g. Teams, Word, Excel, and Outlook.